Legal

Privacy Policy

This Privacy Policy explains how Plucker collects, uses, stores, shares, and protects personal information when you use the Plucker website, Plucker XBD, PluckIn, related browser extensions, checkout flows, and support channels.

Last updated: April 19, 2026

1. Information We Collect

We collect information directly from you, automatically through your use of the service, and from service providers or third-party platforms where necessary to operate the service.

  • Account information, such as email address, login method, authentication identifiers, and account preferences.
  • Billing and transaction information, such as subscription plan, one-time purchase records, refund status, and processor-provided payment metadata.
  • Task and usage data, such as submitted URLs, task settings, campaign settings, message templates, task results, download activity, and feature usage history.
  • Contact and workflow data that you choose to process through the service, including prospect details, public profile links, discovered business contact details, and CRM-style workflow notes.
  • Technical information such as IP address, browser type, device information, cookies, local identifiers, timestamps, and basic diagnostic logs.
  • Support communications and any files, screenshots, or explanations you send when contacting us.

2. How We Use Information

  • Provide, maintain, secure, and improve the service.
  • Authenticate users, manage accounts, and prevent abuse or fraud.
  • Process payments, subscriptions, renewals, cancellations, and refunds.
  • Operate product features such as media downloads, outreach automation, contact discovery, task history, and account management.
  • Communicate with you about product updates, support requests, policy changes, billing, or service issues.
  • Comply with legal obligations, enforce our terms, and protect the rights, property, and safety of Plucker, our users, and others.

3. Cookies and Similar Technologies

We use cookies, local storage, and similar technologies to keep you signed in, remember language or product preferences, support security, improve reliability, and understand basic service usage.

If you block certain cookies or storage technologies, some parts of the service may not function correctly.

4. How We Share Information

We do not sell personal information. We share information only as reasonably necessary to operate the service and as permitted by law.

  • Payment processors and billing providers that help us charge for subscriptions and handle refunds.
  • Hosting, infrastructure, storage, monitoring, analytics, authentication, support, and email service providers acting on our behalf.
  • Professional advisers, auditors, or legal authorities where necessary for compliance, enforcement, or transaction support.
  • A buyer, investor, or successor entity if we are involved in a merger, financing, acquisition, reorganization, sale of assets, or similar transaction.

5. Data Retention

We retain personal information for as long as reasonably necessary to provide the service, maintain business and tax records, resolve disputes, enforce our agreements, and comply with legal obligations.

Retention periods may vary depending on the type of data, your account status, the specific feature used, and legal or operational requirements.

6. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. International Processing

Your information may be processed or stored in countries other than your own, depending on where our service providers or infrastructure are located. When we transfer information internationally, we use reasonable measures intended to support lawful and secure processing.

8. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or object to certain processing of your personal information. You may also request account deletion or support assistance by contacting us.

We may need to verify your identity and may retain certain information where required by law or legitimate business need.

9. Children’s Privacy

The service is not directed to children, and we do not knowingly collect personal information from children under the age required by applicable law. If you believe a child has provided us with personal information, contact us so we can review and address the issue.

10. Third-Party Services

The service may interact with third-party websites, browser stores, payment processors, social platforms, and communication providers. Their privacy practices are governed by their own policies, not this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version and update the “Last updated” date. Continued use of the service after the updated version becomes effective means you accept the revised policy.

12. Contact

If you have privacy questions or requests, contact us at [email protected].